At Dudufoot, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help! Below is our clear and detailed Returns & Refunds policy, outlining the procedures for different scenarios.

1. Conditions for Returns

To be eligible for a return:

• Items must be unused, unwashed, and in the same condition as when you received them.

• Items must be in their original packaging with all tags attached.

• A valid proof of purchase (order confirmation or receipt) must be provided.

Returns must be initiated within 30 days of the delivery date. Beyond this period, we cannot offer refunds or exchanges.

2. Return Process

• Step 1: Contact Us
  Please email our support team at support@dudufoot.store with your order number and a detailed description of the issue. Attach clear photos if the item is damaged or incorrect. We will respond within 1-2 business days to guide you through the process.

• Step 2: Authorization
  Once your return request is approved, we will send you instructions on how to return the item, including a return shipping label if applicable. Do not send back any items without receiving authorization from our support team.

• Step 3: Ship the Item
  Package the item securely and use the provided shipping label (or arrange for return shipping if instructed). Please make sure to track your package as we are not responsible for lost return shipments.

• Step 4: Inspection and Processing
  Once we receive your returned item, we will inspect it. If the item meets the return conditions, we will proceed with the refund or exchange within 7 business days.

3. Refund Process

• Faulty, Damaged, or Wrong Items:
  Upon approval of your return, you will receive a full refund to your original payment method, including the original shipping cost. The refund will be processed within 7 business days after we receive and inspect the item.

• Unreceived Items:
  If your item was not delivered within 30 days of shipment confirmation and tracking shows the package is lost, we will issue a full refund or offer a replacement item.

• Order Cancellation:
  If you cancel your order before it is shipped, we will refund the full amount immediately. If the order has already been shipped, please wait for the item to arrive and initiate a return.

4. Non-Returnable Items

Please note that certain items are non-returnable:

• Custom or personalized items.

• Gift cards or promotional items.

• Items marked as final sale.

5. Return Shipping Costs

• Faulty, Damaged, or Wrong Items: We will cover the cost of return shipping in these cases.

6. Refund Timeline

After the refund has been issued, please allow up to 7 business days for the refund to be processed by your bank or credit card provider.

Contact Us

If you have any questions or concerns about your return or refund, don’t hesitate to contact us at support@dudufoot.store. We’re here to ensure you have a positive experience with Dudufoot.

Thank you for shopping with Dudufoot! We appreciate your trust and are committed to ensuring you and your little one are satisfied with every purchase.